Customer Service - Motor Assistance
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- Croydon
- Posted 9th Sep 2010
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Posted by:
Lloyd Recruitment - Croydon
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Salary:
£15-17.5k pro rata
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Job Type:
Contract
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Address:
19 Park Street
Croydon
CR0 1YD
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Contact:
0208 774 1010
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Reference:
GMMO
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This job has been viewed
177 times
since it was posted.
Job Description
Leading organisation based in Croydon seeks multiple Customer Service Executives to work within their Motor Assistance team.
The Role
This is a contract position starting in October through to March 2011.
Working a 35 hour week on a shift basis Mon-Sun between the hours of 06.30.
Duties to include:
Customer Assistance
- €¢To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
Telephone Advice
€¢To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
€¢To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem.
File Management
€¢To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner.
€¢To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
€¢ To ensure that all benefits are applied in the most cost effective manner.
File Costings
- €¢To ensure that accurate costings are given for all assistance files utilising available systems.
The Candidate
With an excellent telephone manner and previous office based customer service skills you will be a self-motivated individual with the ability to work within a fast paced environment.
IT literate you will have good geographical knowledge.
The Package
£15-17.5k pro rata
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